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Can I cancel an order after payment?

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Orders may be cancelled if the products ordered have not yet been shipped.

It is important to note that if you cancel an order, compensation is needed to be paid for cancelling an order prior to shipping of the goods and your refund amount is determined by Medtide cancellation policy.

The calculation of a reasonable level of compensation is affected, for example, by the level of personalization of the product, the extent to which its process has progressed, and the time at which the cancellation was made and it would be at a maximum of 70% of the paid order.

Please be aware that refunds cannot be issued after you receive the products. Last but not least, refund is only applicable for Thai residents and Thailand bank account.

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